Doing the Right Thing - Conflict Resolution Strategies for Customer Service
Learn how to effectively resolve customer complaints and use compensation methods that keep both the customers and the business happy.
Learning Outcome
Select compensation methods according to workplace procedures to resolve customer complaints
Area of Focus
Dealing with customers in service industries
Description
Dealing with customer conflicts is like firefighting: a single spark can quickly turn into a blaze. That's why this course is focused on equipping you with the skills to not just put out the fire but prevent it from reigniting. You'll learn the art of conflict resolution, gain actionable strategies for managing customer complaints, and master compensation methods that satisfy everyone involved. The result? You don't just salvage a business relationship; you strengthen it. Dive in and learn how to transform a customer's negative experience into an opportunity for growth and loyalty.
