Learn how to effectively resolve customer complaints and use compensation methods that keep both the customers and the business happy.

Understanding your customers is like getting to know the ingredients in a dish. The better you know each element, the more effectively you can blend them for the perfect flavour. In this module, we'll guide you through crafting detailed customer profiles that allow you to personalise your offerings and marketing strategies. You'll learn how to identify your customers' needs, preferences, and behaviours, setting the stage for stronger relationships and lasting loyalty. Why? Because a well-understood customer is a loyal one, and loyal customers are the foundation of a thriving business. So, join us to find out how to get the best 'flavour blend' for your customer base.