Re-Learning About Your Customers' Expectations After the Pandemic
Learn how to create a customer profile to help you tailor your products, services, and marketing strategies to meet their evolving expectations.
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Learning Outcome
Research features and behaviours of customers post pandemic and complete a customer profile
Area of Focus
Dealing with customers in service industries
Description
Customers are the lifeblood of any business. To keep them coming back, you need to understand their needs, preferences, and behaviours. In this module, you'll learn how to create a customer profile to help you tailor your products, services, and marketing strategies to meet their evolving expectations. By understanding your customers better, you'll be able to build stronger relationships and foster greater loyalty. Join us on this learning journey to discover the key characteristics and behaviours of your customers and create a profile that will drive business success.
