Re-Learning About Your Customers' Expectations After the Pandemic
Learn how to create a customer profile to help you tailor your products, services, and marketing strategies to meet their evolving expectations.
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Learning Outcome
Research features and behaviours of customers post pandemic and complete a customer profile
Area of Focus
Dealing with customers in service industries
Description
Understanding your travellers is akin to mapping out an exciting journey. The better you know your travellers' preferences, the more you can personalise their experience, turning a single trip into a lifetime of loyalty. In this course, we'll guide you through the process of building in-depth traveller profiles. You'll learn how to pinpoint what your travellers really want, from their ideal destinations to the experiences that make their journey unforgettable. So why wait? Join us, and let's turn each traveller's journey into a roadmap for your business success.
