Saying the Right Thing - Communication Techniques to Resolve Conflicts with Customers
Learn how to effectively communicate with challenging customers and resolve their complaints using proven techniques.
Learning Outcome
Apply communication techniques to resolve customer complaints
Area of Focus
Dealing with customers in service industries
Description
Communicating with an angry customer can be a challenging and stressful situation, and knowing the right things to say is easier said than done. Poor communication can escalate conflicts quickly and damage customer relationships. In this module, you will learn how to effectively communicate with challenging customers and resolve their complaints using proven techniques. By mastering these skills, you can defuse difficult situations and strengthen your customer service skills.
